We are always happy to process returns providing the request is genuine and for the right reason. As online sellers, we have to accept returns in line with UK Consumer Legislation.
All orders can be cancelled before they are shipped. If your order has been paid and you need to make a change or cancel an order, you should contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
For details on our refund deadlines and policies, please refer to the information below. Please note that our policies differ between products and that payment options may vary from one Service to another. Please also note that we treat violations of our Terms and Conditions very seriously, and we have no obligation to offer refunds to users who violate these terms, even if their requests are made within the designated refund period. You must meet the following criteria for a Refund.
Defective, damaged, or incorrect items:
- If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will (at our option) repair or replace the products or provide you with a refund of the purchase price and the price of delivery.
- If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
- To return faulty products, you must contact us within 24 hours of receipt of products, and it takes 15 days to return or exchange the products.
- To inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.
- We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.
- Damaged or defective items returned without their original packaging will not receive a refund.
- Your satisfaction is our #1 priority so if you’d like a refund you can request one within 14 days after delivery.
- If you did not receive the product within the guaranteed time you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
- For all returns other than damaged, defective or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item(s).
- If we provide a refund. Subject to the product being unused and unworn with all the original tags intact as at the time of receiving the product. The refund for any items will be at our sole discretion and will be subject to the approval of our inspection team.
- Once your return is received and inspected, we will email you that we have received your returned item.
- We will also notify you of the approval or rejection of your refund.
- If you are approved, we will notify you.
- Shipping back the item is handled by the customer
- Your refund will be in the form of payment used for the purchase.
- Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 10-15 days.
Late or missing refunds (if applicable)
- If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us.
Before your parcel leaves our warehouse, it is thoroughly checked and controlled by our packing team. If you receive an item, which is damaged, please get in touch with us immediately. If your item is faulty (i.e., received damaged or manufacturing fault), we can offer alternatives such as repair or exchanges. For more information, please get in touch with our Customer Care team. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a credit note if the item cannot be repaired or replaced.
EXTENUATING NON-REFUNDABLE CIRCUMSTANCES:
We cannot refund if:
- your order did not arrive due to factors within your control such as providing the wrong delivery address.
- Your order did not arrive due to exceptional circumstances outside the control of the store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside our control.
- Please do not send your purchase back to us until we authorise you to do so.
TERMINATION WITHOUT REFUND
We reserve the right to terminate accounts without refund or prior notice if you violate our published Terms and conditions or become verbally abusive to our staff, other users of our site, or our associates. In case such a user tries to resubscribe to our site we reserve the right to terminate their account without a refund or prior notice and block his/her IP address.
Changes to this Refund Policy
We reserve the right to alter this Refund Policy at any time. Such alterations will be posted on our website. You can also obtain an up-to-date copy of our Refund Policy by contacting us at through contact us form or email us at firstname.lastname@example.org.
This document was last updated on December 24, 2021