All orders can be cancelled before they are shipped. If your order has been paid and you need to make a change or cancel an order, you should contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority so if you’d like a refund you can request one within 14 days after delivery.
If you did not receive the product within the guaranteed time you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve receive you may request a refund but you must return the item at your expense and the item must be unused.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Extenuating non-refundable circumstances:
We cannot refund if:
- your order did not arrive due to factors within your control such as providing the wrong delivery address.
- Your order did not arrive due to exceptional circumstances outside the control of the store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside our control.
Please do not send your purchase back to us until we authorise you to do so.
If you need more detailed information, please send us an email at firstname.lastname@example.org and we’ll help you out.