Returns and Refunds Policy
This policy applies to orders placed on simbaworkout.com and delivered within the United Kingdom. SimbaWorkout is a trading name of Digiad Ltd, 20-22 Wenlock Road, London, N1 7GU, England. Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
Cancelling an order before it is dispatched
You can cancel your order at any time before it is dispatched by emailing support@simbaworkout.com or calling 07459 039367 with your order number. We will refund the full amount, including delivery, within 14 days.
Changed your mind? 14-day right to cancel
- You have 14 days from the day you receive your order to tell us you want to cancel and return it. You do not need to give a reason.
- Once you have told us, you have a further 14 days to send the item back.
- Items should be unused and returned in their original packaging where possible. We may reduce your refund if an item has been handled more than is needed to check it (for example, if it has been assembled and used).
- You are responsible for the cost of returning the item unless it is faulty, damaged or not what you ordered.
- We will refund the price of the item and the standard delivery charge you paid within 14 days of receiving the item back (or of you providing proof that you have sent it, if earlier).
Faulty, damaged or incorrect items
- If your item arrives damaged, faulty or is not what you ordered, please contact us as soon as possible (ideally within 48 hours, with photos) so we can also raise a claim with the courier. This does not limit your legal rights.
- Within 30 days of delivery you are entitled to reject a faulty item and receive a full refund, including delivery.
- After 30 days and within 6 months of delivery, we will repair or replace a faulty item. If a repair or replacement is not possible, or does not fix the problem, you are entitled to a refund.
- We pay the return costs for faulty, damaged or incorrect items and will arrange collection or send you a prepaid label.
How to start a return
- Email support@simbaworkout.com with your order number, the item(s) you want to return and the reason.
- We will reply within 2 working days with the return address and instructions. Please wait for our confirmation before sending anything back.
- Pack the item securely and keep your proof of postage.
Refunds
Refunds are made to your original payment method. Once we have issued your refund, it can take 3 to 5 working days to appear, depending on your bank or card provider. If you have not received it after that time, please contact us.
Contact us
Email: support@simbaworkout.com
Phone: 07459 039367
Digiad Ltd t/a SimbaWorkout, 20-22 Wenlock Road, London, N1 7GU, England
Last updated: 12 November 2026